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Mrs. Howard and Max & Company do not accept returns for online purchases.

Accessories or Books (Price may vary and is included as “Delivery Charge” for these items) This shipping method is used when purchasing accessories (boxes, garden stools, hurricanes, lamps, mirrors or pillows).

For any questions please contact sales@jmhoward.net      

By Ground ($0.00) Once items are ordered, we will notify you with estimated shipping costs standard ground or freight shipping, items placed outside home. You will be contacted with a shipping date and tracking information after your order is confirmed. For any questions please contact sales@jmhoward.net  

White Glove ($0.00) Once items are ordered, we will notify you with estimated shipping costs. Products placed inside home and all wrapping hauled away. You will be contacted with a shipping quote after your order is confirmed. 

Once custom ordered or upholstered items are complete, we will notify you and ship your item via freight carrier. White glove freight service for larger items which includes inside delivery, unpacking and placement services is available for an extra fee. It is imperative to carefully inspect the carton at the time of delivery for any visible damage. If there is damage to the carton you must note this on the delivery receipt before you sign for the delivery and release the driver. If there is damage to the item/s inside the carton, you can refuse the delivery without signing for the item/s.

All custom-ordered upholstered and wood items approximately in 4 - 6 weeks.  Please allow additional time for delivery.

All fabric and finish colors shown online are approximate and may vary depending on the cut and style of the item. Our fabrics and upholstery are of the highest quality and should be professionally cleaned only. Use a light vacuum setting for cleaning loose particles and dust and occasionally rotate any cushions to distribute wear.